Privacy Policy

Effective from: 25/05/2025

This Privacy Policy outlines how Smartfee ("we", "our", or "us") collects, uses, shares, and protects user information through our mobile application ("App") used for fee collection and related services.

By using the App, you agree to the collection and use of information in accordance with this policy.

1. Information We Collect

We may collect the following types of information when you use the app:

• a) Personal Information
• Full Name
• Mobile Number
• Address (if required)
• b) Transaction Information
• Payment history and receipts
• Amounts paid or due

2. How We Use Your Information

• Facilitate fee payments and generate receipts
• Send reminders and notifications
• Provide customer support
• Maintain security and prevent fraud
• Improve app performance and functionality

3. Data Sharing and Third Parties

We do not sell your personal data.

However, we may share information with:

• Legal authorities, if required by law or regulation

All third parties are required to follow data protection and confidentiality policies.

4. Data Security

We implement strong security measures, including:

• Encrypted data transmission (HTTPS)
• Secure storage of sensitive information
• Limited access based on roles and responsibilities

5. User Rights

As a user, you have the right to:

• Access or update your personal information
• Request deletion of your account and data
• Request a copy of your payment history
• Report incorrect data or misuse

6. Data Retention

We retain your data only as long as necessary to:

• Fulfill legal, tax, and accounting obligations
• Provide access to historical payment data
• Support dispute resolution

You may request deletion of your data if legally permitted.

7. Children’s Privacy

Our app is not intended for children under the age of 13. If we become aware of unintentional data collection from a child, we will delete it promptly.

8. Policy Updates

We may update this Privacy Policy from time to time. Updates will be posted in the app or communicated directly. Your continued use of the app after updates means you accept the revised policy.

9. Contact Us

If you have any questions or concerns about this Privacy Policy or data handling, please contact us: